Information Technology Operations Command Center, NOC Operator, 3rd Shift - UniFirst

Postuler

Location:

Wilmington, Massachusetts

ID de l'offre

2605397

Job Summary -

The NOC Operator will be responsible for monitoring critical network elements and engaging in proactive network systems monitoring. Further responsibilities will include operation of the IBM I-Series including Job Monitoring, ASP usage, Printing, disk utilization, Backups, Restores, Operator Messages, troubleshooting and communicating all problems that may arise within the collaborative IT organization. Meeting daily schedules for the company is an essential part of this position. Some Application and End-User Support.

Job Detail -

Monitor and troubleshoot the network
Monitor network hardware to ensure the proper operations of routers, switches, firewalls, and remote technologies
Monitor automated and end user incident and outage reporting
Document all incoming calls and record the technical issues addressed in each call. Maintain logs of resolutions, communicate about ongoing problems, and use a ticketing system to update information regarding the progress of each call
Create reports on up time, bandwidth usage, server utilization, and other key metrics
Run daily, weekly, and monthly I-Series Jobs
Monitor I-Series print queues
Provide direct customer support when required
Maintain and update documentation for Operations Procedures

Qualifications

Requirements -

Experience-

3+ years working in an office environment
3+ years working in a NOC/Operations or Service desk environment
Communication skills - Strong written, verbal, and interpersonal skills
Computer skills - must have knowledge of computer systems and how to use them
Must be flexible to work 1st, 2nd, or 3rd shift to fill in when requested
PeopleSoft knowledge a plus

Education -

Bachelor's preferred or equivalent experience

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

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